Customer Satisfaction Survey

Please rate the following:

1. Welcome on arrival
Very SatisfiedSatisfiedDissatisfiedVery DissatisfiedN/A

2. Physical condition/appearance of premises
Very SatisfiedSatisfiedDissatisfiedVery DissatisfiedN/A

3. Efficiency of processes (e.g. ticket sales/rental)
Very SatisfiedSatisfiedDissatisfiedVery DissatisfiedN/A

4. Appearance of horses and equipment
Very SatisfiedSatisfiedDissatisfiedVery DissatisfiedN/A

5. Cleanliness of premises
Very SatisfiedSatisfiedDissatisfiedVery DissatisfiedN/A

6. Quality of retail facility/merchandise
Very SatisfiedSatisfiedDissatisfiedVery DissatisfiedN/A

7. Friendliness of staff
Very SatisfiedSatisfiedDissatisfiedVery DissatisfiedN/A

8. Knowledge and skills of staff
Very SatisfiedSatisfiedDissatisfiedVery DissatisfiedN/A

9. Environmental educational value
Very SatisfiedSatisfiedDissatisfiedVery DissatisfiedN/A

10. Interest in your safety as a visitor
Very SatisfiedSatisfiedDissatisfiedVery DissatisfiedN/A

Please give details of any member of staff who has provided you with excellent customer service.

What one thing could we have done to improve your visit?

Do you feel that your visit represented good value for the money?

YesNo

If no, why not?

What other services or souvenirs would you like us to provide?

Day of visit: weekdayweekend

Time of visit: morningafternoonevening

Activity (Check all that apply): Boat TourCanoe/Kayak/Boat/Bicycle RentalEquestrian ActivitiesStore PurchaseSouvenirsOther

Optional Information

Your Name

Your Street Address

City

State or Territory

—Please choose an option—AlabamaAlaskaAmerican SamoaArizonaArkansasCaliforniaColoradoConnecticutDelawareDistrict of ColumbiaFloridaGeorgiaGuamHawaiiIdahoIllinoisIndianaIowaKansasKentuckyLouisianaMaineMarylandMassachusettsMichiganMinnesotaMississippiMissouriMontanaNebraskaNevadaNew HampshireNew JerseyNew MexicoNew YorkNorth CarolinaNorth DakotaNorthern Marianas IslandsOhioOklahomaOregonPennsylvaniaPuerto RicoRhode IslandSouth CarolinaSouth DakotaTennesseeTexasUtahVermontVirginiaVirgin IslandsWashingtonWest VirginiaWisconsinWyoming

Zip Code

Your E-mail (required if you want a copy of this survey)

Re-enter Your E-mail (required if you want a copy of this survey)

Please enter the characters you see.